IRELAND’s biggest independent security provider and facilities management company Mercury Security & Facilities Management (MSFM) has been awarded the all-Ireland security contract for home and garden experts Homebase.
Mercury, which is headquartered in Lisburn with offices in Dublin, Limerick and London, has established a strong reputation as a leading security provider in the retail market and Homebase joins an impressive portfolio of clients that also includes Smyth’s Toys, Lidl, Harvey Norman, Lifestyle Sports, and a host of prominent shopping centres.
The Homebase security contract will see MSFM provide a team of well-equipped and highly trained security and customer service officers, with fast access to additional support and resources if required, to the retailer’s stores on the island of Ireland.
Liam Cullen, Mercury’s Regional Director UK and Ireland, said: “Homebase is undoubtedly one of the largest retailers operating in Ireland, and we are delighted to be awarded this prestigious contract to provide security for its stores in the north and south of the island.
“Over the past 15 years, we have invested millions in the latest technology and training available to enable us to provide innovative, integrated security solutions to our growing list of clients, many of whom are in the retail sector,” he added.
“During this time, the role of the so-called ‘security guard’ has transformed significantly, with Mercury now recognised as a company that trains our security officers to be customer friendly and customer-focused. The days of the so-called ‘grizzly bear’ standing at the front doors has gone from our perspective, and our staff are now equipped and trained to handle a wide range of customer service roles, over and above the basic security requirement. This is particularly important in light of ongoing Covid-19 guidelines and restrictions and a company’s ability to respect these in a sensitive and customer-friendly manner.
“Securing this contract with Homebase shows that our continued investment strategy is paying off and continues to place Mercury at the forefront of the security industry and a trusted partner for some of the world’s leading companies and retail organisations,” concluded Mr Cullen.
Karen Turner, Divisional Business Leader, Homebase Ireland, said: “The safety of our customers and team members is always of the utmost priority. We’re really looking forward to our new partnership with Mercury and are confident our stores will be in safe hands.”
MSFM has been busier than most since the Coronavirus outbreak – providing security solutions to help business owners protect their empty properties during the lockdown, including remote CCTV monitoring and mobile patrol units. The company also offers a specialised deep cleaning service designed to eliminate COVID–19 and last year launched the Mercury TC-1 thermal camera which offers reassurances to returning companies, staff and customers by enabling the speedy detection of a high body temperature or fever - one of the first vital symptoms displayed by carriers of the Coronavirus - in just under a second.
Homebase operates eight stores in Northern Ireland and 11 in the Republic of Ireland.
For further information on Mercury Security & Facilities Management services, email firstname.lastname@example.org or call MSFM on +44 (0) 28 9262 0518.
ABOUT MERCURY SECURITY & FACILITIES MANAGEMENT
Founded in 2001, Mercury Security & Facilities Management is Ireland’s largest independent security and facilities management company. With locations in Lisburn (County Antrim), Dublin, Limerick and London, Mercury has established a strong reputation as a pioneer in the area of integrated security solutions – combining physical manpower with cutting edge technology to service an ever-growing client base all over Ireland and the UK.
In 2018, the company launched a new Facilities Management division to complement its existing suite of security services.
All Mercury services are provided and integrated using the state-of-the-art Intelocate workflow management software system which gives clients full transparency of how their premises are managed. This is done by recording actions, collecting data, and producing bespoke reports that can be submitted to third parties, including insurance companies who will expect businesses to be fully compliant with all relevant guidelines to protect the health, safety and welfare of employees and customers.
MSFM is an NSI Gold Approved Company – a standard perceived and recognised as the best by Industry, the Police, Fire and Rescue Services and Insurers across the UK and Ireland.
Founded in 1979, we are the home and garden experts. We’re a one-stop-shop for the products, expertise and inspiration homemakers need to fix, improve, or transform their homes and gardens.
Homebase has 151 stores and 15 standalone Bathstore stores employing over 5,600 people across the UK and Ireland, whose specialist knowledge sits at the heart of the friendly and inspiring service Homebase offers its customers.
New high street stores DECORATE by Homebase and Kitchens by Homebase have also been launched around the UK with more planned.
Our wide range of products covers garden, decorating, home furnishings, kitchens, bathrooms and fitted bedrooms, and everything you need for everyday repair and maintenance, complemented by partnerships with leading brands, such as Hearst UK, Dwell, ELLE Decoration, Villery & Boch, Bosch, NEFF and Roux Kitchens.
We have everything you need for your home and garden projects under one roof. Our inspirational new store layouts are helping millions of customers combine extensive on-trend collections with the ideas, advice, partners, and tools to create a home they love.
For more information, visit https://www.homebase.co.uk/about-us/who-we-are.