Mercury ‘Keyholding and Response’ is a fully-insured service that guarantees a fast, sophisticated alarm response 24/7, 365 days a year.
In other words, you can enjoy the peace of mind of knowing that whatever happens, your business is always in safe hands with Mercury Security & Facilities Management.
All Mercury Security Mobile Response vehicles come with the latest GPS tracking systems installed. As a result, we can dispatch our nearest patrol vehicle to your premises as soon as we receive the alarm notification.
When it comes to ensuring the safe storage of keys and alarm codes for our client’s premises, we take our responsibilities very seriously; not only are all client keys and alarm codes at our NSI Gold approved Command & Control Monitoring Centre or within secure vaults in our GPS-tracked Mobile Response vehicles, we also have keyholding and Response procedures which comply with BS 7984.
Mercury Security Response
In the event of an alarm activation at your premises, our NSI Gold approved Command & Control Monitoring Centre will dispatch an experienced, SIA licensed, and fully-trained Response Officer to attend. As well as conducting a detailed inspection on-site, as per the comprehensive site assignment instructions, the Response Officer will also liaise with Police and the emergency services, if necessary, re-secure the property and provide a detailed report to you within 24 hours.
Mercury Security Escort Service
If you, or a staff member, wish to respond to an alarm notification at your premises, we provide an ‘escort service’ to ensure security back-up on arrival. A member of our Mobile Response Team will arrange to meet you or your staff at the location of the alarm activation. Here, our Response Officer will assist your staff in carrying out an accompanied inspection of your premises, resolving any issues, and re-securing the area. Finally, the Response Officer will complete any paperwork required for insurance or other purposes.
If you’d like to find out more about how we can help protect your business through our keyholding and mobile response services, call us on +44 28 92620510 or fill in the contact form below, and we’ll get back to you as soon as possible.