We have over 21 years’ experience in providing our retail clients, across the UK and Ireland, with professional, customer-focused security and facilities management (FM) services.
All our security officers receive extensive, ongoing training at our in-house Mercury Training Academy. So, whenever we deploy a security officer to work in your retail business, they are fully trained to add real value to your business, protecting your assets with minimum disruption or fuss.
As your security partner and FM partner, we're totally committed to providing you with a first-class customer service experience, which are delivered in the following ways:
Proactive, rather than reactive
Our training programmes ensure our security guards will identify indicators of potential problems before an incident occurs. This 'situational awareness' skill ensures disruption to your business is avoided.
Friendly and welcoming staff that put your customers at ease
Our security officers, as a result of intensive customer service training, provide a friendly and welcoming presence. This ensures your front of house operations have a visual deterrent, as well as a reassuring presence.
Appropriate resources delivered in the appropriate manner
By taking time to understand the profile and personality of your business we ensure we provide the correct talent and skills required. .